vastao.com Oyj's general terms and conditions for consumers
Updated on August 28, 2023
1. Customer
vastao.com is a website maintained by vastao.com Oyj (Y-ID: 1456344-5).
vastao.com's customers can be consumers, companies and communities.
These terms and conditions apply in the business relationship between vastao.com Oyj and its consumer customers (hereinafter " Customer "), to which Finnish and EU legislation regarding consumer trade, marketing and advertising also apply .
vastao.com's corporate sales contract terms apply to corporate and corporate customers .
Regarding the services and products provided by vastao.com, the contract conditions defined by the respective service provider also apply. vastao.com has the right to update these terms and conditions without prior notice. Orders are subject to the terms and conditions valid at the time of order, which can be read on vastao.com's website.
2. Customer service and data protection
The customer is obliged to create a customer account for ordering, where the customer saves complete contact information. Name, address, phone number and email address are required from customers.
The customers' information is stored in vastao.com Oyj's customer register , where the information is used to maintain the customer relationship. vastao.com and the companies belonging to the same group as it also have the right to process and disclose the information in the register for justified purposes in accordance with the applicable legislation.
The Data Protection Statement according to the Data Protection Regulation can be seen here . The customer can check the information about himself through his customer account and, if he wishes, prohibit the use and processing of his data for marketing purposes.
The security of vastao.com's website is monitored technically , for example from hacking companies, automated transactions and inquiries. Activities that violate the terms of the contract are reported to the supervising authority. vastao.com has the right to cancel the transaction if the customer has not acted in accordance with generally accepted procedures and, for example, uses automatic tools (bots/scripts) as part of the order. In addition, vastao.com reserves the right not to sell the products for resale or if vastao.com's requirements require it.
A product review request is sent to the customer by e-mail after purchase. Responding to a review request is voluntary, and it only includes products already purchased by the customer. vastao.com uses the information collected through reviews to develop the customer experience, product selection and services. The customer has the right to block the sending of review requests from the settings of his own customer account. vastao.com wants to offer its customers as transparent product reviews as possible, regardless of whether the product has been purchased from vastao.com or not, and therefore we accept product reviews written by customers other than those who have purchased. See more detailed information about product reviews here .
3. Product range
Availability information is based on delivery times announced by importers and manufacturers. vastao.com or the suppliers it uses are not responsible for delays caused by unforeseen changes outside their sphere of influence, and vastao.com does not guarantee the delivery of ordered products that cannot be shipped immediately.
vastao.com is not responsible for damage caused by force majeure. A force majeure is considered to be an unforeseen circumstance or a change in circumstances that is beyond vastao.com's influence. vastao.com informs the customer of a force majeure without delay.
vastao.com can sell outlet products online and in its stores. Outlet products are mainly customer returns, sample pieces, factory-repaired or used devices. The condition class of the product as well as other features and conditions are defined in the sales information.
vastao.com reserves the right to limit the sale of certain products. The age limits of the products are observed in accordance with the law. Ordering K18 products requires the date of birth to be given to vastao.com.
4. Delivery
The products can be ordered either delivered by a transport service or picked up at vastao.com offices. Orders ready for pick-up at the branches are reserved for the customer for seven days, unless otherwise announced.
Basically, the products of a single order are delivered at once. If necessary, orders containing several products will be sent in several packages, so it is possible that all products will not arrive at the same time.
If not all of the products in the order can be delivered immediately , the customer can ask to split the order, in which case the missing products will be transferred to a new order. The delivery of a new order created as a result of splitting the order is subject to an additional charge. However, vastao.com reserves the right to distribute orders unilaterally, in which case sending a new order is free of charge.
vastao.com offers the possibility to order additional services with or in connection with certain products, such as installation services or life cycle services. The customer must check the content and scope of the service in advance and ensure that the necessary preparations and actions have been taken so that the service can be performed.
In installation services, the conditions of the installation site are the customer's responsibility.
The delivered device must fit in the place designed for it and there must be unobstructed access to the installation site.
The customer is responsible for protecting the floor and walls of the apartment as well as other parts of the apartment.
A dishwasher or other water-connected device cannot be installed in a dry room without a safety basin.
If the installation cannot be performed for reasons beyond vastao.com's control, the installation price will not be refunded.
In the lifecycle services , please make sure that any devices to be returned have been properly erased and do not contain information or files about you.
5. Pricing and payment methods
Prices include VAT, but not delivery costs, unless otherwise stated. vastao.com reserves the right to cancel the order if the product has been sold at an incorrect price due to a pricing error, system malfunction or other similar error situation.
Prices are checked at the time of processing. When the price drops, the prices are adjusted to the customer's open order. If the price rises before the order is processed, the product will be sold at the price at the time the order was placed.
Up-to-date information on the available payment methods can be found on vastao.com's website. Creditable payment methods may also be subject to other contractual terms, for example related to checking creditworthiness. More detailed descriptions of the credit and the credit provider's information are detailed in the shopping cart as required by law.
6. Restitution
vastao.com offers its customers a 32-day right of return. However, the return notice for products purchased at the outlet must be given within 14 days. The customer can return the product by mail with a customer return or directly to the stores' service points. Products to be returned must be packed carefully.
If you return a delivered delivery or the shipment cannot be delivered for a reason beyond vastao.com's control (e.g. wrong phone number or delivery address), we will not refund possible delivery, transport or installation costs or the costs of additional services. The customer is also responsible for the return costs for those products that, due to their weight or size, require separate transportation (dimensions over 100 x 60 x 60 cm, weight over 25 kg). Shipping costs for uncollected shipments (office returns) will not be reimbursed.
The customer is obliged to present proof of purchase , a receipt or other proof of the place and time of purchase when returning the product. In addition, the customer must keep all documents related to customer returns carefully until they have received information about receiving the return from vastao.com.
In accordance with the law, the customer is responsible for the reduction in value if the product has been put into use. The customer must take care of the product and the accompanying accessories, instructions and product packaging until he has decided to keep the product.
vastao.com returns returned products regarding the received services no later than 14 days after the returned products have been received back or until the customer has verifiably sent the products back. The refund is made using the payment method the customer used to pay for the order, unless something else has been expressly agreed to during the refund.
The limitations of the right of return are determined in accordance with the applicable legislation. Pursuant to Chapter 6, Section 16 of the Consumer Protection Act, for example, the following products do not have the right of return:
Games, movies, software or other sealed products do not have the right of return once the product packaging has been opened.
Hygiene and intimate products do not have the right of return after opening the package, because the product cannot be returned for sale due to its nature. Hygiene and intimate products include, for example, epilators, shavers, skin hair trimmers and nose/ear hair trimmers, hair care equipment and home barber equipment, electric toothbrushes and oral hygiene equipment, fever, blood pressure and blood sugar meters as well as breathalyzers, earphones and hands-free devices as well as diapers and other similar children's and pet care products.
You can check more detailed restrictions on the right to return here.
According to the Consumer Protection Act, registered vehicles, service products or digital content do not have the right of cancellation if the service has been completely completed, or the electronic delivery of the digital content has started after you have given your consent to start delivery and if the absence of the right to cancel has been communicated in advance.
7. Warranty
The warranty is determined in accordance with the warranty conditions defined by the manufacturer. The warranty does not limit the seller's fault liability as referred to in the Consumer Protection Act. The customer must familiarize himself with the warranty conditions supplied with the product before using the product. The warranty period is indicated on the purchase receipt. The warranty conditions can be found in the user manual, a separate warranty form or at the web address provided by the manufacturer. The warranty only covers manufacturing and material defects in the product. Warranty repair is always carried out in accordance with the manufacturer's or importer's warranty conditions. Faulty outlet products will not be exchanged for a corresponding new product at a normal price.
The service time estimate is approximately 10–20 business days. Products delivered for maintenance will be stored for three months after the notification delivered to the customer about the completion of the maintenance/work. The product is then recycled.
vastao.com is not responsible for damages caused by the buyer. The costs outside the warranty and the costs of a clearly unwarranted service visit can be charged in full from the customer.
vastao.com does not guarantee that third-party software or digital elements will be available throughout the product's lifetime. In addition, by purchasing the product, the customer expressly accepts that vastao.com will not inform about possible software or other content or service updates, nor will they be delivered to consumers as required by the Consumer Protection Act.
vastao.com is not responsible for data or software stored on digital media, as the customer bears the risk. The backup copy is the buyer's responsibility and should always be performed before the maintenance process.
8. Dispute Resolution
The parties strive to negotiate disagreements, but if no agreement is reached between the parties, the consumer-customer has the right to bring the disagreements arising from this agreement to the attention of consumer counseling or the dispute to be resolved by the consumer dispute board . The consumer also has the option of using the online dispute resolution forum maintained by the European Commission. These procedures are in writing
Attorney fees will not be reimbursed , because the consumer advice and consumer dispute board offers free help in resolving disputes.
The customer can file a lawsuit against vastao.com Oyj regarding disputes arising from the debt relationship of the contract either in the district court of Helsinki or in the district court of his permanent residence.
